Job Title: Director, Business Systems & IT

Department: HR / Administration

Location: Louisville, KY (Headquarters) - supports Lexington, KY and Cincinnati, OH locations; periodic travel required

Employment Type: Full-Time

Pay Rate: Salary, commensurate with experience

Reports To: Senior Director – HR & Asset Management

About American Roofing and Metal Company

Since 1914, American Roofing and Metal has set the gold standard for roofing excellence in Ohio and Kentucky. We are a fourth-generation, family-run business built on craftsmanship, integrity, and a commitment to excellence. As Kentucky's largest full-service roofing contractor, we take pride in delivering top-quality service to our customers while expanding our regional presence.

Our Core Values

• Love what you do
• Committed to giving your best
• Integrity - always doing the right thing
• More than roofers
• Communication through honest and direct dialogue
• Continuous growth through accountability and adaptability
• Deeply rooted safety culture
• We before me

Job Summary

American Roofing & Metal is seeking a driven, detail-oriented Director, Business Systems & IT to lead the company through a major technology transition and to serve as the go-to resource for the software and hardware our teams rely on every day. This role owns the companywide implementation of BuildOps from planning through go-live, continues to build out and support our Smartsheet-based operations, and manages day-to-day IT needs - from troubleshooting and provisioning to keeping field and office employees equipped and productive.

This is a hands-on, highly visible role that sits at the intersection of business process, technology, and people. The right candidate is equally comfortable leading a companywide software rollout and personally walking a field employee through a laptop or phone issue.

Duties & Responsibilities

BuildOps Implementation & Change Management

• Lead the companywide implementation and transition to BuildOps, from initial configuration through full rollout across all departments and locations
• Develop and manage the implementation plan, timeline, and milestones in coordination with company leadership
• Own data migration, system configuration, and integration planning between BuildOps and existing tools
• Design and deliver training for office and field employees, and build reference materials/SOPs to support long-term adoption
• Serve as the primary point of contact with the BuildOps vendor for implementation support, escalations, and ongoing account management
• Identify and troubleshoot issues that arise during rollout, and drive them to resolution with minimal disruption to operations
• Gather feedback from department leaders and field employees to guide configuration decisions and post-launch improvements

Business Systems & Smartsheet Support

• Serve as company administrator for Smartsheet, supporting and maintaining sheets, reports, dashboards, and automations used across departments (bid log, WIN log, warehouse requests, hiring, submittals, and similar workflows)
• Partner with department leaders to build new Smartsheet solutions that improve reporting and day-to-day workflow
• Train employees on Smartsheet and other business systems, and act as the go-to resource for questions and troubleshooting
• Evaluate existing business systems and recommend improvements, integrations, or replacements as the company grows

IT Support & Device Management

• Serve as the primary point of contact for software and hardware issues across all company locations
• Manage provisioning and setup of phones, laptops, and other equipment for new hires, transfers, and replacements
• Maintain an accurate inventory of company hardware, software licenses, and user accounts/access
• Coordinate with outside vendors and managed service providers on network, phone system, and infrastructure issues as needed
• Manage user access and permissions across company software systems, ensuring timely setup and deactivation as staffing changes

Field & Cross-Departmental Support

• Interface directly with field employees to resolve technology issues and ensure devices and software hold up in field conditions
• Provide responsive, professional support to office and field staff in Louisville, Lexington, and Cincinnati
• Travel periodically to the Lexington, KY and Cincinnati, OH locations to provide in-person support and training
• Partner with department leaders companywide to identify systems and workflow improvement opportunities

Required Skills & Abilities

• Strong project management skills, with the ability to lead a companywide software implementation from start to finish
• Working knowledge of Smartsheet or a comparable work management platform; administrator-level experience preferred
• Experience with BuildOps or comparable field service/construction management software strongly preferred
• Solid general IT troubleshooting skills, including hardware, software, basic networking, and mobile device management
• Excellent verbal and written communication skills, with the ability to train and support non-technical users patiently and clearly
• Strong organizational skills and the ability to manage multiple priorities across several locations
• Comfortable working with employees at every level of the company, from field crews to executive leadership
• Valid driver's license and ability to travel periodically between Louisville, Lexington, and Cincinnati

Education & Experience

• Bachelor's degree in Information Technology, Business Systems, Computer Science, or a related field, or equivalent professional experience
• 5+ years of experience in business systems administration, IT management, or a related role
• Experience leading a software implementation, systems migration, or similar technology transition preferred
• Experience in construction, roofing, or field services strongly preferred
• Experience with mobile device provisioning/management (MDM) a plus

Physical Requirements

• Primarily an office environment, with prolonged periods of sitting and computer work
• Occasional lifting of up to 25-30 pounds (equipment and hardware setup)
• Periodic travel between Louisville, Lexington, and Cincinnati, including some driving

Additional Expectations

We are looking for a candidate who is proactive, resourceful, and comfortable owning a project of this scale from planning through execution. This role requires someone who can move easily between big-picture systems strategy and hands-on, day-to-day support - and who takes pride in keeping our teams equipped, supported, and productive.

Why Join Us?

• Competitive salary with growth opportunities.
• Work with an established company built on generations of craftsmanship.
• Be part of a team that values quality, innovation, and professional development.
• Opportunity to make a lasting impact on our operations and regional presence.
• Benefits
• PTO