Water Restoration/ Mitigation Project Manager

ABOUT THE COMPANY

SERVPRO - Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

JOB DESCRIPTION

The Water Restoration/Mitigation Project Manager oversees the day-to-day execution of water, fire, smoke, and mold mitigation projects in the field. Reporting to the Mitigation Operations/Production Manager, this is a lead role responsible for directing crews on assigned jobs, ensuring work is performed safely, efficiently, and to SERVPRO quality standards, and providing hands-on guidance and feedback to technicians. This position provides day-to-day direction to crews on the job but does not carry formal personnel-management responsibilities such as hiring, discipline, or performance reviews.

PRIMARY RESPONSIBILITIES

• Oversee the day-to-day execution of assigned mitigation projects from start to finish.
• Provide clear direction, guidance, and real-time feedback to crews and technicians on the job site.
• Establish efficient job flow, set up staging and equipment, and coordinate the requirements for each job.
• Perform and oversee mitigation activities including water extraction, structural drying, and fire/mold remediation.
• Set up and monitor drying equipment and ensure accurate moisture readings and daily documentation.
• Ensure crews follow SERVPRO processes and complete all work per the work order and scope.
• Monitor production progress against the schedule and communicate status to the Operations/Production Manager and Job File Coordinator.
• Identify safety hazards, communicate them, and enforce all safety procedures on the job site.
• Review and ensure complete, accurate job file documentation, including photos and required readings.
• Communicate professionally with customers, adjusters, and other stakeholders and answer questions as needed.
• Monitor and control job costs, labor time, and material usage on assigned projects.
• Ensure proper care, protection, and maintenance of equipment, tools, and vehicles.
• Resolve day-to-day production issues quickly and escalate concerns to the Operations/Production Manager as needed.
• Ensure job sites are left clean and orderly at the end of each day and upon completion.
• Support the training and development of technicians by demonstrating best practices and sharing knowledge.

POSITION REQUIREMENTS

• Prior mitigation/restoration field experience, including experience leading or directing a crew, preferred.
• Knowledge of drying equipment, moisture documentation, and mitigation processes.
• High school diploma/GED required.
• IICRC certifications and/or previous fire/water/mold property restoration experience preferred.
• Effective written and oral communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Ability to lead and direct crews on the job site and provide constructive day-to-day feedback.
• Docusketch experience preferred.
• Valid driver's license, approved by our insurance company, required.
• Ability to travel locally or out of state when necessary.
• Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
• Walking and standing for long periods, as well as driving, sitting, and climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
• Exposure to chemicals, fumes, airborne particles, and loud noise.
• Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
• Required to occasionally wear a respirator and other personal protective equipment (PPE).
• Physical stamina and manual dexterity to perform demanding tasks throughout the day.

Job Type:

• • Full- Time
  • On- call

Salary: $65K - $80K, pending experience.

Benefits:

• • 401(k) retirement plan with company match
  • Health, Dental, Vision insurance
  • Vacation

Each SERVPRO franchise is independently owned and operated