Triangle Contractors is looking for a Customer Service Representative/Dispatcher to join our team!

Triangle Contractors is a reliable HVAC provider based in Morganton, NC. We specialize in HVAC service and installation, with a commitment to keeping our customers comfortable throughout the year. Driven by a shared mission, our team delivers exceptional service, high-quality workmanship, and a broad range of products designed to enhance air quality.

We are looking for a dedicated Customer Service Representative/Dispatcher to join our team! We have a fantastic work culture with supportive teammates and opportunities for career growth! The selected candidate will receive a comprehensive and affordable benefits package.

Responsibilities:

· Provide courteous and friendly high-level customer service and support to customers and staff

· Efficiently manage and maintain service schedules and appointments

· Answer incoming phone calls and direct to appropriate parties

· Schedule service calls and maintenance appointments in Service Titan software

· Billing and Collections

· Review technician time sheets submitted daily

· Assist in inventory purchasing, handling, and transactions

· Other general office duties as assigned

Skills and Qualifications:

. Service Titan experience (preferred)

. Nexstar experience (preferred)

· Courteous and friendly with excellent customer service/communication skills

· Documentation skills and strong attention to detail

· Excellent people skills - strong listening and communication skills and patience

· Ability to relate well over the phone and handle high volume phone calls

· Ability to resolve conflict

· Ability to stay organized and multi-task

· Excellent computer skills

· Strong work ethic

· Dependable and Trustworthy

· Problem-solving

· Positive attitude

· Team oriented

· Previous HVAC dispatching experience (preferred)

Schedule:

· 7:30 AM – 4:00 PM (Some overtime may be required)

Compensation:

· $17.00 - $20.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person